Contact information
At ARDELIO, we are committed to delivering a premium shopping experience and responsive customer support. Our team is here to assist with questions related to orders, shipping, returns, products, or general inquiries.
If you need assistance, please contact us using the information below. We aim to respond to all inquiries as quickly as possible during business hours.
Customer Support
Email: support@ardelio.com
For faster assistance, please include the following information when contacting us:
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your order number
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the email address used at checkout
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a short description of your request
Our customer support team typically responds within 12–24 business hours.
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (Eastern Standard Time)
Please note that response times may be slightly longer during weekends, holidays, or peak seasonal periods.
Business Information
ARDELIO operates its online store through the following legal entity:
VG Operations LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
This address is the registered business address of our operating entity in the United States.
Order Support
For questions related to orders, please contact our support team and include your order number to help us assist you more efficiently.
Common inquiries include:
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order status and tracking
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delivery updates
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returns or exchanges
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product information
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billing questions
Shipping and Returns
For detailed information about shipping timelines and delivery estimates, please review our Shipping Policy.
For information about returns, exchanges, and refunds, please review our Return & Refund Policy.
These policies provide clear guidance regarding delivery times, eligibility requirements, and return procedures.
Business Transparency
ARDELIO is committed to maintaining transparent and responsible business practices. Our policies are designed to ensure a reliable shopping experience and to comply with applicable consumer protection standards.
For additional details regarding our services, please review the following pages available on our website:
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Shipping Policy
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Return & Refund Policy
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Privacy Policy
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Terms of Service
Media and Partnership Inquiries
For press inquiries, brand partnerships, or collaboration opportunities, please contact:
Our Commitment
At ARDELIO, we value every customer and strive to provide responsive, professional support. If you have any questions or need assistance, our team will be happy to help.